Create Live Nurture Studio

Effective Date: January 1, 2026

Create Live Nurture Studio respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you when you visit our website or use our services.

1. Information We Collect

Depending on how you interact with Create Live Nurture Studio, we may collect the following information:

• Contact information: such as your name and email address.

• Payment information: information needed to process payments for services or programs.

• Information you share voluntarily: including information shared through enquiries, forms, or coaching sessions.

• Website usage information: such as pages visited, browser information, and interactions with our website, where collected through cookies or analytics tools.

We aim to collect only the information reasonably necessary to provide our services, respond to enquiries, and operate our website.

2. How We Use Your Information

We may use your personal information to:

• Provide coaching services, programs, and resources.

• Respond to enquiries and communicate about appointments or services.

• Process payments and maintain necessary business records.

• Manage email subscriptions and send updates where you have provided the required consent.

• Maintain, improve, and understand the use of our website.

• Meet applicable legal and regulatory obligations.

We do not sell or rent your personal information.

3. Coaching Sessions and Confidentiality

Information you voluntarily share during coaching sessions or related communications is treated with care and discretion.

We use this information to support the delivery of our services and maintain appropriate business records. We take reasonable steps to protect it against unauthorized access, use, or disclosure.

Please be mindful of the information you choose to share through online forms, email, or other digital communications. No method of electronic communication can be guaranteed to be completely secure

4. Booking, Payment Processing and Third-Party Services

Appointments and bookings are managed through Acuity Scheduling, a third-party scheduling service. When you make a booking, information such as your name, email address, appointment details, and any information you choose to provide through booking forms may be processed through Acuity Scheduling to arrange and manage your appointment.

Payments are processed through Stripe, a third-party payment processor. Your payment information is handled through Stripe's systems in accordance with its applicable privacy and security practices. Create Live Nurture Studio does not store full credit card details.

Acuity Scheduling and Stripe operate under their own privacy policies and terms. You can review their policies here:

• Acuity Scheduling and Squarespace Privacy Information

• Stripe Privacy Policy

We may also use other third-party service providers where necessary to operate our website and provide our services. Depending on the services used, personal information may be processed or stored outside Ontario or Canada and may be subject to the laws of those jurisdictions.

5. Email Communications and CASL Compliance

You may choose to subscribe to email communications about services, offerings, resources, and updates from Create Live Nurture Studio.

Where required, we obtain your consent before sending commercial electronic messages, in accordance with Canada's Anti-Spam Legislation (CASL).

You may withdraw your consent and unsubscribe at any time using the unsubscribe link provided in our emails. We will process unsubscribe requests within the timeframe required by law.

Messages necessary to respond to your enquiry, administer a service, or communicate about an existing booking may still be sent where permitted by applicable law.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve user experience.

The information collected depends on the website features and analytics tools in use.

You can manage or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Where required, consent will be requested before using cookies or similar technologies that require it.

7. Data Protection and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against loss, unauthorized access, use, disclosure, or alteration.

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legal, accounting, or record-keeping obligations. When it is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.

Although we take reasonable precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law and its exceptions, you may request to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Withdraw consent to certain uses or disclosures of your personal information.

• Request deletion of personal information where appropriate and legally permitted.

• Ask questions about how your personal information is collected, used, stored, or disclosed.

To make a request or ask a privacy-related question, contact us at:

Email: info@createlivenurture.com

We will respond to requests in accordance with applicable legal requirements.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, website features, or applicable legal requirements.

The updated version will be posted on this page with a revised effective date where appropriate. We encourage you to review this policy periodically.

10. Contact

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact:

Create Live Nurture Studio
Email: info@createlivenurture.com